No mystery, no guesswork. Here’s exactly how a new client engagement unfolds — from first call to ongoing partnership.
We start with a 30-minute call to understand your store, your current challenges, and your growth goals. No pitch, no pressure — just an honest conversation about whether we're the right fit. If we're not, we'll tell you.
After the call, we review your store in detail — product listings, operations setup, existing content, and marketing activity. Within 48 hours we send a tailored proposal that outlines exactly what we'd do, what's included, and what you'd pay.
Once you sign on, we complete a structured onboarding in the first week. We get access to the right tools, learn your brand voice, review your existing processes, and set up shared communication channels. We don't start work until we understand your store properly.
From week two, your services are fully live. Daily operations, content production, marketing campaigns — running in the background while you focus on what only you can do. Regular updates delivered without you having to ask.
Each month we review what's working, what's not, and what to prioritize next. Growth Partner and Scale clients receive a dedicated strategy call. This is how the relationship improves over time — it's a partnership, not a subscription.
All client messages answered within 3 hours during business hours. Urgent operational issues handled immediately.
A clear summary of everything completed, what's in progress, and what's planned for the week ahead.
If something important happens — positive or negative — we tell you before you have to ask.
A dedicated strategy call each month to review performance and keep the partnership aligned.
We work on month-to-month retainers with a 30-day notice period. We believe in earning your business every month, not locking you in.
All access is managed through Shopify's official Staff Accounts system with role-limited permissions. We never ask for owner-level credentials, and you can revoke access at any time.
Our packages are the most cost-effective way to work together, but we can discuss custom scopes. Book a call and we'll find an arrangement that makes sense for your current needs.
We typically begin onboarding within 3–5 business days of signing. Full operations are live by the start of week two. We're currently accepting 2 new clients this quarter.
We work with Shopify, Klaviyo, Meta Business Suite, Google Docs & Drive, Slack, Asana/Trello, and all major email and social platforms. We adapt to your existing toolstack where possible.
Let’s talk about your store on a free 30-minute strategy call.
